Shipping & Returns

We’re thrilled you’ve chosen Mirabelle for your online shopping needs! We aim to make your experience as seamless as possible, including our shipping process. Here’s what you need to know about how we handle shipping:

Domestic Shipping:

  • We offer domestic shipping within Denmark.

  • Orders are typically processed and shipped within 1-2 business days, unless otherwise stated.

  • Delivery times vary depending on your location and the shipping method chosen during checkout.

  • We offer a range of shipping options to suit your needs, including standard and expedited shipping.

International Shipping:

  • Mirabelle proudly offers international shipping to select countries.

  • International shipping rates and delivery times may vary depending on your location and the shipping method chosen during checkout.

  • Please note that customs fees, taxes, and duties may apply to international orders. These fees are the responsibility of the customer.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can track your order’s journey by clicking on the tracking link provided in your confirmation email.

Returns Policy:

At Mirabelle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Here’s what you need to know:

Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Returns must be initiated within 14 days of receiving your order.

How to Initiate a Return:

  • To initiate a return, please contact our customer service team at hello@mirabelle.cc.

  • Please include your order number and reason for the return in your message.

  • Once your return request has been approved, we will provide you with further instructions on how to return your item.

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If your return is approved, a refund will be processed to the original method of payment within 14 days.

  • Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate an exchange.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

Contact Us:

  • If you have any further questions about our shipping and returns policy, please don’t hesitate to contact our customer service team at hello@mirabelle.cc.

Last updated: February, 2024